RETURN INSTRUCTIONS
We are happy to accept returns for either a refund or exchange. To register a return please request a return online and then send back by post within 28 days.
To request a return go to ‘My account’ and click on your recent order. Select the items you want to send back, fill in the relevant information and click return.
You will then be issued with a returns number. Please write this on your packing slip, pop it in the package and send to,
Returns
Lazy Oaf Studio
Unit 6 New North House
Canonbury Business Centre
190a New North Road
London
N17BJ
UK
All returned items must be unworn, unwashed and with the tags attached. Items that do not meet these criteria will be denied.
The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us. Please retain shipping proof incase there are any issues with the post. Lost parcels can only be refunded with proof of postage.
The original shipping charges are non-refundable.
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RETURN PROCESSING
Once we have received your package, your refund will be processed within 7 working days.
You will be notified via email at the email address listed on your account when your order was placed. Please note that your bank may require additional days to process and post this transaction to your account once they have received the information from us.
The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us . The original shipping charges are non-refundable.
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EXCHANGES
Once we have received your package it can take us up to 7 working days to process an exchange.
We will have to charge additional p&p on all exchanges to be sent back out. You will notified by email on the best way to pay this.
It will then take 2-14 days depending on your location (UK or overseas).
If the item you want to exchange is not available you will be issued a refund instead.
Please be assured that we will endeavor to process all exchanges as quickly as possible.
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If you have any other queries on returns please email info@lazyoaf.com or phone us on (+44) 02073542500.
