If you have a question, you might find the answer here!
- Help! How do I place an Order?
- What Payment methods do you accept?
- Do you have to register as a customer before ordering?
- What currency do you use?
- Is it safe to buy online?
- Do you have tax-free shopping?
- Do I have to order online?
- Can I change my order?
- Can I cancel my order?
- The item I want is not available, what can I do?
- Why has my payment been refused?
- Why didn’t I receive my order confirmation e-mail?
- When will my card be charged?
- Do you wholesale?
- Why do you charge for Postage now?
- What is your delivery policy?
- Where do you ship to?
- How much does it cost?
- How long does it take?
- What if I need my item really quickly?
- What happens if my order is delivered when I’m not at home?
- Can you leave the delivery in an agreed hiding place or with a neighbour?
- Can someone else sign for my delivery?
- Can I pick up my order from your studio?
- Do I have to pay import charges?
- How do I return / exchange an item?
- Have you received my return?
- When will I receive my replacement?
- How long will it take to refund me?
- Part of my order is missing
- Do I have to pay for the return postage?
- Why have you not refunded the delivery charge?
- My order contains a faulty item?
- I have received an incorrect item
- I have a question can I talk to someone?
- An item I like is out of stock or no longer on the website, will you be getting anymore?
- Do you have a catalogue?
- Do you have a shop?
- Why is my discount voucher not working?
- Do you sell gift vouchers?
- Do you take design submissions?
- Does Lazy Oaf offer work placements?
- Which shops do you stock?
